Delivery and Returns

For domestic purchases made at https://toproasters.com, your order is sent without any shipping fee when the basket amount is 100₺ or more. 

The purchases you make on https://toproasters.com may enter Istanbul according to its physical structure.  It is delivered to all cities except Istanbul within 1 to 2 business days, within 1 to 5 business days following the order, by reflecting on your invoice on the fee schedule of the contracted cargo company or companies. Depending on the product/service structure purchased, the delivery time may vary or may not require physical delivery.
 

Weekend Orders

Orders placed before 12:00 noon on Friday will start to be delivered on Saturday. Depending on the location of the cargo company, it may also extend to Monday. All orders placed after 17.00 on Friday may not arrive before Tuesday, as they will be processed on the next Monday. There is no delivery on Sundays.
 

Address info

In order for your order to reach you as quickly as possible, please write your address information as clear as possible. Don't forget to include the zip code. If necessary, adding an address description will enable us to reach you more easily and on time. 
 

Incorrect / Missing Orders

Open the package you received with the cargo officer and check your order. If you notice any errors or omissions, please contact us immediately.
 

How many days is the return period?

In general, you can return the products you purchased within seven 7 days from the delivery date by stating the reason.
 

What are the return conditions?

Below you can find the items that must be complete in the products you send for return. If any of these are missing, product returns are not accepted.
- Invoice of the product,
- Return form,
- The products to be returned within 7 days must be delivered complete and undamaged, together with the box, packaging and activation code.
In the event that the products received by us are delivered in accordance with the return conditions, the refund of the product amounts will be processed on the day the product reaches us. The time for the refund to be reflected in your account is at the discretion of your bank. Refunds made to credit cards are reflected to the account within 45 days at the latest, and payments made by wire transfer within 1 week at the latest.
 

How do I return it?

Before sending the product to us, you must notify us of your return request by filling out the Product return form. After the delivery confirmation regarding the return is sent to you by our customer service department, please fill in the return form that comes with the package and send the product to us. You will be notified by phone or e-mail confirmation information. In case the products delivered to our company are delivered in accordance with the return conditions, the refund of the product amounts will be processed on the day the product reaches us.
It prioritizes the safety of our customers who shop on the website and checks the payment/invoice information from the moment you place your order via https://toproasters.com. 
For domestic purchases made at https://toproasters.com, your order is sent without any shipping fee when the basket amount is 100₺ or more. 
The purchases you make on https://toproasters.com may enter Istanbul according to its physical structure.  It is delivered to all cities except Istanbul within 1 to 2 business days, within 1 to 5 business days following the order, by reflecting on your invoice on the fee schedule of the contracted cargo company or companies. Depending on the product/service structure purchased, the delivery time may vary or may not require physical delivery.
 

Weekend Orders

Orders placed before 12:00 noon on Friday will start to be delivered on Saturday. Depending on the location of the cargo company, it may also extend to Monday. All orders placed after 17.00 on Friday may not arrive before Tuesday, as they will be processed on the next Monday. There is no delivery on Sundays.
 

Address info

In order for your order to reach you as quickly as possible, please write your address information as clear as possible. Don't forget to include the zip code. If necessary, adding an address description will enable us to reach you more easily and on time. 
 

Incorrect / Missing Orders

Open the package you received with the cargo officer and check your order. If you notice any errors or omissions, please contact us immediately.
 

How many days is the return period?

In general, you can return the products you purchased within seven 7 days from the delivery date by stating the reason.
 

What are the return conditions?

Below you can find the items that must be complete in the products you send for return. If any of these are missing, product returns are not accepted.
- Invoice of the product,
- Return form,
- The products to be returned within 7 days must be delivered complete and undamaged, together with the box, packaging and activation code.
In the event that the products received by us are delivered in accordance with the return conditions, the refund of the product amounts will be processed on the day the product reaches us. The time for the refund to be reflected in your account is at the discretion of your bank. Refunds made to credit cards are reflected to the account within 45 days at the latest, and payments made by wire transfer within 1 week at the latest.

How do I return it?

Before sending the product to us, you must notify us of your return request by filling out the Product return form. After the delivery confirmation regarding the return is sent to you by our customer service department, please fill in the return form that comes with the package and send the product to us. You will be notified by phone or e-mail confirmation information. In case the products delivered to our company are delivered in accordance with the return conditions, the refund of the product amounts will be processed on the day the product reaches us.